Appointment setting
Structured outreach, qualification and meeting booking against your agreed ideal-customer profile.
MANAGED CUSTOMER OPERATIONS
Conversations that move your customers forward.
LuceDesk helps growing businesses run dependable appointment-setting, outbound calling and customer-support operations—with clear reporting and hands-on management.
Arrange an introductionEmail us at Enquiry@lucedesk.onmicrosoft.com or call 020 3393 2139.
Defined process
We agree the brief, script, qualification criteria and escalation path before work begins.
Visible performance
A simple weekly view of activity, outcomes, quality checks and next actions.
Managed delivery
One accountable operating contact coordinating the work, rather than leaving you to manage individual callers.
WHAT WE SUPPORT
Outbound calling
Lead follow-up, reactivation campaigns, research calls and feedback collection with agreed call outcomes.
Customer support
Friendly first-line email, chat or phone support with documented knowledge, handovers and escalation rules.
HOW IT WORKS
A practical start, with no mystery.
- Scope the work. We define channels, hours, scripts, systems, data handling and the outcomes that count.
- Set up and calibrate. We train the delivery team, test the workflow and review early interactions with you.
- Operate and improve. You receive a weekly report and a clear record of what we will adjust next.
A RESPONSIBLE OPERATING MODEL
Built around your standards.
We only begin delivery once the scope, permissions and customer-data requirements are clear. We use documented scripts, quality reviews and escalation routes so your customers receive a consistent experience.