PRIVACY NOTICE
How LuceDesk handles personal information.
Last updated: [insert date before publishing]
Before publishing: replace every bracketed placeholder, confirm this notice reflects your actual tools and practices, and obtain professional advice if you are unsure. This is a practical draft, not legal advice.
Who we are
LuceDesk is operated by [legal name/business name], of [registered address]. You can contact us at Enquiry@lucedesk.onmicrosoft.com or 020 3393 2139.
Information we collect
When you contact us by email, we may receive your name, business contact details, the contents of your enquiry and any information you choose to provide about your requirements.
Why we use it
We use this information to respond to enquiries, assess whether we can provide services, prepare a proposal, administer an agreed contract, and meet legal or accounting obligations. Our lawful basis will depend on the context, including taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, or our legitimate interests in running and improving our business.
Who we share it with
We share personal information only where needed to run our business or provide services, such as email, hosting, accounting or professional advisers. If we deliver services for a client, the client’s documented instructions and agreement determine how their customer data is handled. Replace this paragraph with the actual providers and any overseas transfers that apply to you.
How long we keep it
We keep enquiry information only for as long as reasonably needed to respond and manage the opportunity, then delete or anonymise it. Contract, financial and legal records may be kept for longer where required. Insert your actual retention periods here.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to our use of your personal information, and to data portability. You may also complain to the UK Information Commissioner’s Office. Contact us first at Enquiry@lucedesk.onmicrosoft.com so we can try to resolve your concern.
Cookies and analytics
This website currently does not use analytics, advertising or non-essential cookies. If that changes, we will update this notice and provide the appropriate cookie information and choices before those tools are used.
Changes to this notice
We may update this notice when our services or data practices change. The latest version will always appear on this page.